‘Deductible Season’ Dilemma: Do Patients Really Need to Pay Those Past Due Bills?
At a time when people are questioning not just their bills but the institutions that send them, trust is the currency that matters most.
At a time when people are questioning not just their bills but the institutions that send them, trust is the currency that matters most.
When we pause and view success through the eyes of a parent or caregiver, one goal stands above all others: we want our loved ones healthy and home as quickly and safely as possible.
Premature claims about Tylenol and autism put politics ahead of science and risk eroding the public trust essential to health.
We’re in the middle of a fundamental shift that’s giving consumers more power and choice over their health coverage while creating healthy competition in the marketplace. Consumer expectations are justifiably rising, and people want a much more pleasant, frictionless and digital experience from their health plan – just like they get everyplace else in their lives.
Cybersecurity is no longer a function managed in the IT department’s back office. It’s a front-line brand issue, with real implications for patient satisfaction and loyalty. That means providers need to rethink how they talk about security. It’s no longer enough to be secure; you must communicate security clearly.
We have an imperative to restore trust in science and continue to advance equity, and we have the means to do so with technology, data connections, and dedicated healthcare professionals. It is also critically important to preserve our expert scientific and public health resources so they can ensure we are prepared for the next crisis.
Patients no longer want to rely upon only whatever snippets of information they get from their doctor at an annual or semiannual checkup. They’re looking for a fully connected patient experience. Healthcare organizations need to know what that looks like, how to build it, and how they fit into the full picture.
Patients need tailored touchpoints throughout their health journey to stay engaged with their care plan. To do this effectively, healthcare organizations must leverage technology and digital communication strategies to drive and retain patient engagement and experience end-to-end.
The future of telehealth is trust, combined with patient education. As the market matures, all parties — providers, regulators, and platforms — must collaborate to sustain that trust.
At the end of the day, when patients and doctors are unable to effectively engage in health care conversations, the quality of care and patient health suffer, resulting in rising U.S. healthcare costs, lower quality of care, and unhealthy patients.
In a landscape where complexity has long been the norm, the power of one lies not just in unification, but in intelligence and automation.
The way dentistry has embraced technological innovation to make patient care both safer and more comfortable serves as an example for the rest of the healthcare sector.